To use WitAsk , you need a specific Zendesk and WhatsApp configuration.
Requirements
You need to have:
- A Zendesk Support account.
- A WhatsApp channel enabled in Zendesk through Sunshine Conversations.
- A WhatsApp Business account (WABA).
- A Zendesk administrator available to perform the initial installation.
The initial installation is guided and is performed only once.
Why is a WhatsApp Business account required?
WitAsk needs access to the company’s WhatsApp Business account to manage the templates and forms used by the application.
Do I need programming knowledge?
No. WitAsk lets you create forms using a visual editor and also offers AI-powered generation and editing.
However, the initial installation requires the participation of a Zendesk administrator.
Does WitAsk work independently?
No. WitAsk works integrated with Zendesk Support and WhatsApp. It is not an independent tool.
If your account does not yet have WhatsApp connected to Zendesk, you will first need to complete that configuration.